Process Evaluation and Monitoring

A process evaluation examines whether or not a program is being implemented effectively and appropriately. Process evaluation looks at program strategies (the activities the program carries out) and its outputs (the products or tangible, countable delivery of services), and answers two types of questions: "What did you do?" and "How well did you do it?"

The information collected in a process evaluation can provide guidance for program improvement by shedding light on how services or activities are conducted, how they reach their intended target population, how the participants perceive them, and whether or not they are leading to the expected outputs.

As you incorporate evaluation into your ongoing work, you will gain useful information and become a “learning organization” —one that is constantly gathering information, changing, and improving.

Next: Data Collection, Analysis, and Reporting